Return & Refund

We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 15 days of receipt for most items in new condition.

 

What Can Be Returned or Exchanged?

The following Eligibility Requirements must be met in order for an item to qualify for a refund or exchange:

  • The order was placed within the last 15 days (this date can be found in your order confirmation email)
  • The product is in the same condition as when you received it.
  • The product is unworn, unused, unwashed, unaltered and undamaged, clean, free of lint and hair.
  • The product is in its original packaging with tags attached.

Final Sale On All merchandise that is 70% off or more, gift cards, bras, and sports bras, underwear, swimwear (if the hygienic liner has been removed), personal care and hygiene products, and other final sale items. These items are not eligible for return or exchange.

In circumstances where you consider a product to be defective, please contact Customer Service with details of the product and the defect.

 

Return Process

  1. Submit a return request at Contact Us to Customer Service within 15 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.

We reserve the right not to accept the returns without prior approval from our Customer Service.

 

  1. Once our Customer Service has approved your request, we will provide you with a return address. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please keep the tracking number safe.

 

If the goods received are damaged or not correct, the consumer is not required to bear the shipping fee to return them. We will offer a return label.

In other situations, a consumer should be responsible for the shipping fee if asking for a return. The specific fee is based on the express company you choose.

No restocking fee to be charged to customers for the return of a defective product

  1. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 3-7 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.

Note: Returns will be for a value equal to the sale price of the merchandise returned or exchanged, including applicable taxes. For online returns, original shipping charges will not be refunded unless otherwise specified.

 

Return Address

Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

 

Contact Email 

service@hilymall.com